Data Policy

M/S Lytbag Luggage Shipping Enterprise ("Lytbag," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Data Policy outlines our practices concerning the collection, use, processing, and protection of your personal information in compliance with India's Digital Personal Data Protection Act, 2023 (DPDPA). By using our services, you provide your consent to the practices described herein. We collect personal data that is necessary for the specified purpose of providing our luggage shipment services, including your full name, email address, phone number, and physical addresses for pickup and delivery. This information is collected directly from you when you create an account, place a booking, or otherwise interact with our services. Your data is used exclusively to fulfill our contractual obligations, which includes arranging and managing shipments, processing payments, sending service-related communications such as booking confirmations and tracking updates, and providing customer support. We process your data based on your explicit consent, which you provide by accepting our terms and using our services. You have the right to withdraw this consent at any time, subject to legal or contractual restrictions. We implement robust technical and organizational security measures, including data encryption, access controls, and secure server infrastructure, to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We do not sell or trade your personal data with third parties for marketing purposes. We may share your information with trusted third-party partners, such as logistics providers, solely for the purpose of executing the delivery services you have requested. These partners are contractually obligated to maintain the confidentiality and security of your data. As a user, you have the right to access your personal data, correct any inaccuracies, and request the erasure of your information, subject to our legal obligations for data retention. You can manage your profile information directly from your user dashboard or by contacting our Grievance Officer. In the event of a personal data breach, we will notify the Data protection Board of India and affected users as required by law. For any questions, concerns, or to exercise your rights regarding your personal data, please contact our designated Grievance Officer at support@lytbag.com. This policy may be updated periodically to reflect changes in our practices or legal requirements, and the latest version will always be available on our website.